Ecpays, having registered office at 31, Selvaganapathy Nagar, Karuppagoundanpalayam, Tirupur-641604 hereinafter referred to as Ecpays. Ecpays, values Your trust & respect Your privacy. This Privacy Policy provides You with details about the manner in which Your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting Ecpays's website (ecpays.in) /applications,you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If You do not agree to the terms of the policy, please do not use or access Ecpays website or mobile applications. Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Ecpays desktop website and Ecpays mobile applications.
Ecpays will not sell, share or rent Your personal information to any 3rd party or use Your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Ecpays will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, Ecpays may reveal general statistical information about Ecpays & its users, such as number of visitors, number and type of goods and services purchased, etc. Ecpays reserves the right to communicate Your personal information to any third party that makes a legallycompliant request for its disclosure
ECPAYS is a leading online recharge provider for India's major mobile networks and DTH service providers, which has a strong optimism and value for its customer's retention. We follow all privacy and security measure to make our website highly secured and a trusted medium for making all future transactions without a concern.
Ecpays uses personal information to provide You with services & products You explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform You about offers, products, services, updates, customize Your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. Ecpays also uses Your contact information to send You offers based on Your previous orders and interests.
We do not release any confidential or personal data of customers to any third party for personal profit concerns.
Our website is highly secured medium to make any kind of financial or any other transactions. We have applied all security measures such as encryption, firewalls, password protection, and antivirus software to avoid the disclosure of any personally identifiable information.
We may make into contact with third parties regarding some recharging services, however we do not disclose any other personal information of customers to them
According to requirements we may make an immediate change to our privacy policies on demand. So keep visiting our website for getting regular alerts on it.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
*Help remember and process the transaction through the Ecpays Account. *Understand and save user's preferences for future visits. *Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. Ecpays therefore has no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Ecpays has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access Your account information, Ecpays offers the use of a secure server. Once Your information is in our possession Ecpays adheres to strict security guidelines, protecting it against unauthorized access
By using Ecpays and/or by providing Your information, You consent to the collection and use of the information You disclose on Ecpays in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this privacy policy.
This policy ensures compliance with regulatory requirements, protects sensitive customer data, and optimizes storage by retaining data only as long as necessary.
The policy applies to all customer and transactional data collected through the website and mobile app.
Data: Name, email, phone number, address, and other personal identifiers.
Retention Period: Retain while the account is active and for 5 years after account closure to comply with KYC/AML regulations.
Data: Payment details, recharge records, bill payment records, transaction IDs, and amounts.
Retention Period: Retain for 7 years to meet financial and tax compliance requirements
Data: Tokenized payment data (no sensitive card information is stored).
Retention Period: Retain for 1 year after the transaction for reconciliation and dispute resolution.
Data: Chat logs, emails, and call recordings.
Retention Period: Retain for 2 years for quality assurance and dispute resolution.
Data: Login attempts, IP addresses, and access logs.
Retention Period: Retain for 1 year for fraud detection and security compliance.
Data: Aggregated, anonymized usage patterns, and preferences.
Retention Period: Retain for 3 years to improve services and run analytics.
Data exceeding its retention period must be securely deleted or anonymized.
Archived data (e.g., for regulatory reasons) should be stored in encrypted formats with restricted access.
Data required for ongoing litigation, audits, or disputes may be retained until resolution.
RBI Guidelines (India)
Anti-Money Laundering (AML) and Know Your Customer (KYC) norms
Data Protection Regulations (e.g., GDPR, if applicable)
This policy is reviewed annually to ensure alignment with current regulations and business needs.